IT Service Management (ITSM) & Enterprise Service Management (ESM)
We offer our clients end to end management of IT Service delivery functions. From service desk outsourcing to performance optimization and process design consulting, our ITSM experts can support your individual needs.
In addition, our IT asset management team can help ensure your technology assets are properly accounted for, provisioned, deployed and tracked through your Configuration Management Database (CMDB).
24×7 Enterprise Service Management
Custom Support Solutions for End Users & Applications.
Customizable service catalog and coverage scope.
Efficient Service Delivery
Multi-Chanel Single Point of Contact for All Service Requests; Level 0 – Level 3 support, with onsite options available.
Personalized Service Catalog
We can tailor own service catalog and create proprietary procedures to support your in-house applications or meet your particular service delivery needs.
Automated ITIL-Aligned Workflows to Ensure Efficient Ticket Resolution. Use our ITSM platform or bring your own. Customizable guaranteed SLA Service Levels.